TERMS & CONDITIONS

1. Introduction

These Terms and Conditions apply to all services, programs, sessions, digital products and resources provided by Kelly Hughes (“we”, “us” or “our”).

By purchasing, booking or participating in any of our services, programs or products, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

Our services are designed to support personal development, self-awareness, emotional wellbeing and personal growth through coaching, healing, somatic and body-led practices, nervous system education, Human Design and other holistic approaches.

Our services are not a substitute for medical, psychological, psychiatric or other appropriately qualified professional healthcare.

2. Services and Products Offered

We offer a range of personal development, coaching, healing and educational offerings, including live services, private support and digital products.

Services may include:

90-Minute One-Off Session – a 90-minute private live Zoom session.

90-Minute Human Design Reading – a 90-minute private live Zoom session providing personalised Human Design guidance and education.

The Energy Reset – a three-month private 1:1 coaching and healing container which may include:

• Six 90-minute private 1:1 sessions

• Monday–Friday voice and text support between sessions

• Personalised somatic and nervous system support

• Human Design guidance where relevant

• Access to The Energy Reset Hub and supporting resources

Continued Expansion – ongoing private 1:1 coaching and healing support for returning clients who have previously completed The Energy Reset.

Continued Expansion may be offered as a three-month or six-month container and may include:

• Two 90-minute private 1:1 sessions per month

• Monday–Friday voice and text support between sessions

• Personalised somatic and nervous system support

• Human Design guidance where relevant

• Access to relevant supporting resources

The exact modalities and areas explored within private sessions will vary depending on the individual client and may include coaching, somatic and body-led practices, nervous system education, Root Cause Therapy, Human Design and guided reflection where appropriate.

Specific inclusions, duration, pricing and payment options will always be outlined on the relevant offer, checkout or enrolment page at the time of purchase.

Digital products and courses may include, but are not limited to:

• The Evening Reset and other self-guided experiences

• Downloadable Human Design reports or guides

• Online workshops, digital courses or other pre-recorded educational material

• Templates, workbooks and self-study tools related to Human Design, healing, personal development and self-awareness

Digital products and courses are delivered electronically and do not involve live sessions unless explicitly stated.

3. Nature of Services

Our coaching, healing, Human Design, somatic and personal development services are holistic and educational in nature.

They are not intended to diagnose, treat, cure or prevent any medical or mental health condition and are not a replacement for medical care, psychological therapy, psychiatric care or other appropriately qualified professional services.

While our work may explore emotions, beliefs, behavioural patterns, past experiences and bodily sensations, we do not provide medical or psychological diagnosis.

You remain responsible for your own physical, mental and emotional wellbeing and for deciding whether a particular service or practice is appropriate for you.

If you are currently experiencing significant physical or mental health concerns, you should seek support from an appropriately qualified healthcare professional.

If at any point we believe your needs fall outside our professional scope, we may recommend that you seek additional or alternative professional support.

4. Private Coaching and Healing Program Terms

The Energy Reset and Continued Expansion run for the program duration agreed at the time of purchase.

The Energy Reset is generally a three-month container, while Continued Expansion may be offered as a three-month or six-month container.

Sessions are intended to be used within the agreed program period.

Clients are responsible for booking and attending their sessions within this timeframe.

Where between-session support is included, this is generally available Monday to Friday during the active program period. This support is designed for reasonable check-ins, reflection, integration and coaching support between sessions. It is not an emergency, crisis or 24-hour support service.

Response times may vary depending on availability, weekends, public holidays, annual leave or other reasonable circumstances.

Any planned periods of unavailability that materially affect ongoing support will be communicated to clients where appropriate.

Program extensions, pauses or changes to the agreed timeframe are at our discretion and must be agreed upon in writing.

Unused sessions do not automatically carry over beyond the agreed program period unless otherwise agreed.

5. Appointments, Rescheduling and Cancellations

We understand that circumstances can change.

If you need to reschedule a private session, please provide as much notice as reasonably possible.

Where less than 24 hours’ notice is provided, the session may be considered used unless there are exceptional circumstances.

If you fail to attend a scheduled session without notice, the session may be forfeited.

We reserve the right to reschedule a session due to illness, emergency or other unforeseen circumstances. Where this occurs, we will arrange an alternative time with you.

6. Payments and Payment Plans

All prices are listed in Australian dollars (AUD) unless otherwise stated.

Payment options available for each service or program will be displayed at the time of purchase.

Where a payment plan is selected, you are committing to the full purchase price of the service or program. A payment plan is a way of paying the total agreed amount over time rather than a pay-as-you-go arrangement.

You agree to ensure that sufficient funds are available for scheduled payments.

If a payment fails, we may contact you to arrange payment and may temporarily suspend sessions, between-session support or access to program materials until the account is brought up to date.

Unless otherwise agreed in writing, ending participation in a program early does not automatically cancel remaining payments owed under an agreed payment plan, subject to your rights under Australian Consumer Law.

7. Refunds

Due to the personalised nature of our private services and the immediate access provided to digital resources and materials, change-of-mind refunds are generally not provided once a service or program has commenced or a digital product has been accessed.

However, nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where Australian Consumer Law provides you with a right to a refund, replacement, cancellation or other remedy, those rights will apply.

If you experience an issue with a service or product, please contact us so that we can discuss the circumstances with you.

8. Digital Products

Digital products are intended for the personal use of the purchaser only.

Unless otherwise stated, purchasing a digital product gives you a personal, non-transferable licence to access and use the material.

You may not reproduce, copy, distribute, sell, share, publish or commercially exploit our digital products or resources without written permission.

Access periods, where applicable, will be stated at the time of purchase.

We reserve the right to update or modify digital resources from time to time.

9. Human Design

Human Design is provided as a tool for self-reflection, personal development and exploration.

Human Design information and guidance should not be treated as medical, psychological, legal, financial or other professional advice.

You are responsible for deciding how, or whether, you apply Human Design information to your own life and decisions.

10. Root Cause Therapy and Healing Modalities

Where Root Cause Therapy or other healing modalities are incorporated into a session or program, these approaches are provided within the scope of our training and professional practice.

Individual experiences and responses to this work vary.

Participation may involve exploring emotions, memories, beliefs, bodily sensations or previous experiences. You are encouraged to communicate at any point if you feel uncomfortable, need to pause or do not wish to continue with a particular process.

You remain in control of your participation throughout the session.

These modalities are not substitutes for medical, psychiatric or psychological treatment where such treatment is required.

11. Results and Personal Responsibility

Personal development and healing are individual processes and results vary from person to person.

We do not guarantee any particular emotional, personal, professional, financial, relationship or health outcome as a result of participating in our services or using our products.

Examples, testimonials or descriptions of previous client experiences represent individual experiences and should not be interpreted as guarantees that you will achieve the same outcome.

You acknowledge that your results may depend on a range of factors including your circumstances, participation, choices, implementation and engagement with the process.

You remain responsible for your own decisions, actions and outcomes.

12. Confidentiality

Information shared during private sessions and coaching support will be treated respectfully and confidentially.

We will not intentionally disclose personal information shared during our work together to third parties without your consent unless:

• we are required to do so by law

• disclosure is necessary to comply with a legal obligation, or

• there is another circumstance where disclosure is legally permitted or required.

Where third-party platforms such as Zoom, email, messaging services, payment processors or online course platforms are used, those platforms operate under their own privacy and security policies.

While reasonable care is taken when using online services, no electronic communication platform can be guaranteed to be completely secure.

13. Client Conduct and Boundaries

We are committed to maintaining a respectful, professional and supportive environment.

We reserve the right to discontinue services where there is abusive, threatening, inappropriate or unsafe behaviour, serious boundary violations or circumstances that make continuation of the professional relationship inappropriate.

Where reasonably possible, concerns will be communicated before services are discontinued.

Any financial obligations or refunds in these circumstances will be considered in accordance with these Terms and Conditions and applicable Australian law.

14. Intellectual Property

Unless otherwise stated, all content, materials, resources, recordings, frameworks, workbooks, written material, videos and other intellectual property provided through our services and products remain our intellectual property.

Materials are provided for your personal use only.

You may not copy, reproduce, distribute, teach, sell, publish or commercially use our materials without prior written permission.

15. Technology

Online sessions and digital services rely on technology and internet access.

We are not responsible for interruptions caused by circumstances outside our reasonable control, including internet outages, platform outages or technical issues affecting third-party services.

If a significant technical issue prevents a private session from taking place, we will make reasonable efforts to reschedule the affected session.

16. Communication

By purchasing a service or submitting an enquiry, you consent to receiving communications reasonably necessary to provide or discuss that service, including booking information, payment information, program resources and direct communications relating to your enquiry or participation.

Marketing communications will be managed separately where required and you may unsubscribe from marketing emails using the unsubscribe option provided.

17. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for loss or damage arising from decisions or actions you take based on information, coaching, education, Human Design guidance or other material provided through our services.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other rights that cannot legally be excluded.

18. Changes to Services or Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices or legal obligations.

The Terms and Conditions applicable to your purchase will generally be those in effect at the time of purchase, unless a change is required by law or otherwise agreed with you.

We may also update, replace or discontinue particular products, programs or services.

19. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia.

Any dispute arising in connection with these Terms and Conditions or our services will be subject to the applicable laws and jurisdiction of Western Australia, subject to any rights available under Australian Consumer Law.

20. Contact

If you have any questions regarding these Terms and Conditions, your purchase or the services provided, please contact:

Kelly Hughes
kelly@kellyhughes.com.au
Perth, Western Australia